Contact us
If you have any questions about using our service, please contact us using the contact form on the right or email us at:
[email protected]We will get back to you as soon as possible.
When to reach out
The LurkViewer team reads every message sent through this page. Common reasons people contact us include the following — whatever your question, get in touch and we will help where we can.
- Help with using LurkViewer — for example, a profile that will not load, a video that fails to download, or unexpected behavior in the viewer.
- Feedback on the service — feature suggestions, ideas for new languages or markets, or general comments about what works and what does not.
- Reporting a technical bug, broken layout, or content that displays incorrectly on a specific browser or device.
- Business inquiries — partnerships, integrations, affiliate proposals, press requests, or other commercial conversations.
- DMCA notices or other copyright matters. Please include the information listed in our Terms of Service so the request can be processed quickly.
How to write a useful message
A short, specific message gets the fastest answer. When you contact us about an issue, please include as much of the following as possible.
- A clear description of what you were trying to do and what happened instead — one or two sentences is usually enough.
- The browser and version (for example, Chrome 132 on Windows 11, Safari on iPhone 15) so we can reproduce the issue.
- A screenshot or screen recording if anything looks wrong on the page — paste it directly into the message or send a link.
- The language version you were using (the URL prefix, such as /es or /ja) if the issue is specific to one locale.
Response time
We answer in the order messages arrive. Most replies go out within one to two working days. Weekends and public holidays in our team’s region (UTC) may add another day. If your matter is urgent — for example, a copyright takedown or a security report — please mention that in the first line and we will prioritize it.
Privacy of your correspondence
Messages sent through the contact form are received by the LurkViewer support team and stored only for the time needed to resolve your request. We do not use the email address you provide here for marketing. For full details on how we handle the data you share with us, see our Privacy Policy.